Shipping policy
Shipping Policy
Royal Mad Honey ("We", "Us", "Our") ships premium luxury honey products worldwide. Please read this policy carefully to understand shipping timelines, responsibilities, and procedures.
1. Shipping Locations
Standard international shipping is provided with trackable services (e.g., DHL, UPS, DPD, or local couriers). Express shipping is available for select orders, especially for orders over $500. All shipments include a tracking number.
2. Shipping Methods
Standard international shipping is provided with trackable services (e.g., DHL, UPS, DPD, or local couriers). Express shipping is available for select orders, especially for orders over $500. All shipments include a tracking number.
3. Customer Responsibilities
It is the buyer's responsibility to provide accurate shipping information. Royal Mad Honey is not responsible for delayed or failed deliveries due to incorrect or incomplete addresses. Once dispatched, we cannot amend the address.
4. Delivery & Tracking
Upon shipment, a confirmation email with a tracking number will be sent. Tracking allows you to monitor your order; signature upon delivery may be required. We are not responsible for delays caused by courier services after the order leaves our centers.
5. International Duties & Taxes
Upon shipment, a confirmation email with a tracking number will be sent. Tracking allows you to monitor your order; signature upon delivery may be required. We are not responsible for delays caused by courier services after the order leaves our centers.
6. Returns, Damaged & Lost
6.1 Returns & Refunds
We operate a 7-day return policy. Items must be unopened, unused, and in original packaging. Refunds are processed within 14 days of receipt. Return shipping costs are the responsibility of the buyer.
6.2 Damaged Products
Check all packages in the presence of the courier. Damaged items must be reported within 7 days with photos. Refunds do not include shipping and handling fees.
6.3 Undeliverable Packages
If a package is refused or undeliverable due to customer error, an additional reshipment fee may apply. Orders not returned following instructions are ineligible for refund.
7. Order Cancellation
Orders can be canceled before they are dispatched. Once shipped, orders cannot be canceled but may be refused upon delivery (subject to return procedures). All sales are final after dispatch.
8. Contact Support
For questions, special shipping requests, or returns: